Privacy Policy
Your information, treated with care.
How we collect, use and protect your personal information when you shop and connect with Love4Curls.
Your information, treated with care.
At Love4Curls, we value your trust. This Privacy Policy explains how we collect, use, store and protect personal information when you visit www.love4curls.com, place an order, create an account, contact us or otherwise interact with Love4Curls.
Love4Curls is an Australian haircare business operated as a partnership.
Where applicable, Love4Curls handles personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
1. Who This Policy Applies To
This Privacy Policy applies to personal information collected from people who:
- Visit or browse our website
- Purchase Love4Curls products
- Create a Love4Curls customer account
- Contact us through our Let’s Talk page
- Submit a product review or other content
- Participate in a promotion or gift-card program
- Subscribe to marketing communications, where offered
- Otherwise interact with Love4Curls
2. What Information We Collect
The information we collect depends on how you interact with Love4Curls.
Information you provide to us
This may include:
- Your name
- Email address
- Phone number, where provided
- Billing address
- Delivery address
- Customer account information
- Order and purchase information
- Product reviews and feedback
- Information you provide through our
- Let’s Talk page
- Information you provide when requesting a return or refund
- Marketing preferences
- Information provided when participating in a promotion
- Photographs, testimonials or other content you voluntarily provide
Information collected through our website
When you visit our website, certain technical information may also be collected automatically. This may include:
- IP address
- Browser type
- Device information
- Operating system
- Pages visited
- Referring website
- Approximate geographic location
- Website usage information
- Cookie and similar technology information
We aim to collect information that is reasonably necessary for our business activities and the services we provide.
3. How We Collect Your Information
We may collect personal information when you:
- Place an order through
- WooCommerce
- Create or use a customer account
- Contact us through Let’s Talk
- Submit a product review
- Participate in a promotion
- Subscribe to communications
- Browse or interact with our website
- Provide information to us in another way
Some information is also collected automatically through cookies, Google Analytics and similar website technologies.
4. How We Use Your Information
We may use personal information to:
- Process and fulfil your orders
- Process payments
- Arrange delivery
- Send order confirmations and updates
- Manage your customer account
- Maintain your order history
- Provide customer support
- Respond to enquiries
- Process returns, refunds and exchanges
- Administer promotions and gift cards
- Manage product reviews and customer feedback
- Improve our products and website
- Understand how visitors use our website
- Monitor website performance
- Maintain website security
- Detect and prevent fraud or misuse
- Meet legal and regulatory obligations
- Communicate with you about Love4Curls where permitted
5. WooCommerce
Love4Curls uses WooCommerce to operate our online store.
When you place an order, WooCommerce may store information necessary to process and manage your purchase, which can include your name, email address, phone number, billing and delivery address, products purchased, order details and information about the payment method used.
If you create a customer account, WooCommerce may also store information associated with your account, such as your order history and saved address details.
WooCommerce provides settings that allow store operators to manage customer accounts, privacy notices and personal-data retention.
We only retain personal information for as long as reasonably necessary for the purposes described in this Privacy Policy, subject to applicable legal and business record-keeping requirements.
6. Payments & Stripe
Love4Curls uses Stripe to process online payments.
When you make a purchase, information required to process or support the payment may be shared with Stripe. This may include information such as your name, billing information, transaction details and other information necessary to process or verify the payment.
Payment information is processed by Stripe in accordance with its own privacy practices and policies.
Love4Curls does not need to retain your complete payment card number to process your order.
Stripe may also process information for purposes including payment processing, security and fraud prevention.
For more information about how Stripe handles personal information, please refer to the Stripe Privacy Center.
7. Google Analytics & Site Kit by Google
Love4Curls uses Google Analytics through Site Kit by Google to help us understand how visitors use our website and improve the website experience.
Google Analytics may collect information such as:
- Number of users
- Session information
- Approximate geographic location
- Browser and device information
- Website interactions
- Cookie-based identifiers
Google Analytics uses cookies and similar technologies to distinguish users and sessions and measure interactions with websites.
We use this information primarily to understand website traffic, visitor behaviour, website performance and how customers interact with our online store.
We do not intentionally send directly identifying personal information such as your name or email address to Google Analytics.
Google states that website operators using Google Analytics must disclose its use and how information is collected and processed.
Site Kit by Google provides the connection between our WordPress website and Google services. The specific information collected may depend on the Google services and settings enabled on our website.
8. Cookies
Our website uses cookies and similar technologies.
Cookies are small files stored on your device that can help a website remember information and function correctly.
WooCommerce cookies
WooCommerce uses cookies for functions such as maintaining your shopping cart, remembering certain session information and supporting website functionality.
Google Analytics cookies
Google Analytics may use cookies, including the ‘_ga’ cookie, to distinguish users and sessions and measure website interactions.
Stripe cookies
Stripe may use cookies and similar technologies in connection with payment processing and security. The specific cookies used can depend on the payment configuration and services enabled.
You can manage or disable cookies through your browser settings. Some website or checkout functionality may not operate correctly if certain cookies are disabled.
Where applicable, we will provide appropriate cookie controls or consent mechanisms.
9. Sharing Your Information
We may share personal information with trusted third parties where reasonably necessary to operate Love4Curls and provide our products and services.
These may include:
Payment providers
Such as Stripe, to process and verify payments.
Delivery providers
Such as Australia Post, to deliver your order.
Website and e-commerce providers
Including WooCommerce, WordPress and relevant website hosting or technical service providers.
Analytics providers
Including Google Analytics and Google services used through Site Kit.
Future fulfilment providers
If Love4Curls introduces a third-party logistics (3PL) provider, we may share information reasonably necessary for that provider to store, pick, pack and deliver your orders. This may include your name, delivery address, contact details, order number and products ordered.
We will update this Privacy Policy if our use of third-party fulfilment services materially changes how personal information is handled.
Other service providers
We may also use providers for:
- Website security
- IT and technical support
- Customer communications
- Accounting or bookkeeping
- Professional advice
- Business administration
- Reviews
We may disclose information where required or authorised by law, or where reasonably necessary to protect our rights, property or customers.
Love4Curls does not sell your personal information to third parties.
10. Australia Post & Delivery
When you place an order, we provide information reasonably necessary to deliver your purchase to Australia Post or another delivery provider.
This may include:
- Your name
- Delivery address
- Contact details
- Order or tracking information
This information is used to fulfil and deliver your order.
11. Future Third-Party Logistics (3PL)
As Love4Curls grows, we may engage a third-party logistics provider to assist with storing, packing and dispatching orders.
If we do so, the provider may receive information necessary to fulfil your order, such as your name, delivery address, contact details, order number and products purchased.
We will take reasonable steps to ensure that third-party providers handling personal information on our behalf do so appropriately and for purposes connected with providing their services.
12. Overseas Disclosure
Although Love4Curls currently sells and ships products within Australia, some of the technology, payment, analytics or other service providers we use may store or process information outside Australia.
Where applicable, we will take reasonable steps to address the privacy implications of providing personal information to overseas recipients.
This may include providers such as technology or payment services that operate internationally.
13. Marketing Communications
Love4Curls does not currently operate regular marketing email or SMS campaigns.
As Love4Curls grows, we may introduce marketing communications such as emails or SMS messages about:
- New products
- Special offers
- Promotions
- Haircare information
- Love4Curls news
Where required by applicable law, we will obtain appropriate consent or rely on another permitted basis before sending direct marketing communications.
Where you receive marketing communications, they will include a simple way to unsubscribe or opt out.
You can also contact us through Let’s Talk if you no longer wish to receive marketing communications.
Australian privacy rules governing direct marketing require organisations to comply with applicable conditions and provide an appropriate means of opting out where required.
14. Reviews & Customer Content
We welcome customer feedback and reviews.
If you voluntarily submit a review, photograph, testimonial, video or other content to Love4Curls, we may use that content in accordance with our Terms & Conditions.
Where content is submitted for publication, it may appear on:
- Our website
- Love4Curls social media
- Marketing materials
- Other Love4Curls promotional channels
We will not intentionally publish private personal information that you have not provided for publication.
15. Data Security
We take reasonable steps to protect personal information from:
- Misuse
- Loss
- Unauthorised access
- Unauthorised modification
- Unauthorised disclosure
We use appropriate technical and organisational measures having regard to the nature of the information we hold and the circumstances in which it is handled.
However, no website, online transaction or electronic storage system can be guaranteed to be completely secure.
If we become aware of a data breach that triggers notification requirements under applicable law, we will take the steps required by law.
16. How Long We Keep Your Information
We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, or where we are required or permitted to retain it by law.
This may include retaining information to:
- Fulfil orders
- Maintain customer accounts
- Maintain appropriate business records
- Process returns and refunds
- Respond to enquiries
- Resolve disputes
- Prevent fraud
- Meet tax, accounting or other legal obligations
When personal information is no longer reasonably required, we will take reasonable steps to securely delete or de-identify it where appropriate.
WooCommerce provides store operators with controls for personal-data retention and removal, including settings relating to customer orders and account information.
17. Accessing & Correcting Your Information
You may contact us through Let’s Talk if you would like to:
- Request access to personal information we hold about you
- Ask us to correct information that is inaccurate or incomplete
- Ask questions about how your information is being handled
We may need to verify your identity before responding to an access or correction request.
Where applicable, you may also have rights to request deletion or de-identification of certain personal information, subject to legal and other permitted exceptions.
18. Privacy Questions & Complaints
If you have a question, concern or complaint about how Love4Curls handles your personal information, please contact us through our Let’s Talk page.
We will review your concern and work with you to resolve it.
If your concern cannot be resolved, and where applicable to your circumstances, you may have the right to make a complaint to the Office of the Australian Information Commissioner (OAIC).
19. Children's Privacy
Our website and products are not specifically directed at children.
We do not knowingly collect personal information from children where collection is not reasonably necessary for our business activities.
If you believe a child has provided us with personal information inappropriately, please contact us through Let’s Talk.
20. Changes to This Privacy Policy
As Love4Curls grows, our website, services and information-handling practices may change.
We may update this Privacy Policy from time to time to reflect:
- Changes to our business
- New technology or services
- New third-party providers
- Changes to our use of personal information
- Changes to applicable law
The latest version will always be published on this page with the date it was last updated.
23. Contact
If you have a question about this Privacy Policy or how Love4Curls handles your personal information, please visit our Let’s Talk page.